Purchases cannot be changed and returned unless you receive defective items. Refunds can only be made if your product is unavailable or you only received a defective item. We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a refund, your item must be in the same condition as you received it, unused or unused, with a tag, and in its original packaging. You also need a receipt or proof of purchase.

To initiate a refund, you can contact us via whatapp / email. If your return is received, we will send you a return shipping label, as well as instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return inquiries via WhatsApp button below or email to: raraaexclusive@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You may post the return items to:


No 61, Jalan Sri Mas 3, Taman Sri Mas, 43100 Hulu Langat, Selangor.

*Sale items, headscarves and accessories cannot be returned.